I am updating my desktop computer running Windows 10 from Office Pro Plus 2013 to Office Home and Business 2019. Prior to installing Office 2019, I first uninstalled the corresponding 2013 apps; Word, Excel, PowerPoint, Outlook, and OneNote. I went to the download link, entered my 2019 keycode, and it provided the expected installer files.
Generally, this issue may be caused by an activation key for Office Professional Plus 2019 existed on your computer. I suggest you try following steps to check Office activation information. Search CMD, right-click the Command Prompt and run as administrator. Then copy and paste the command below in it, click Enter at last:. 138 378 194 113 236 308 205 254 166